Company policies

PRICES
We strive to keep the prices on reasonable and competitive level. Our group tours are priced based on double occupancy and a stated minimum number of clients (usually two or four people) yet are guaranteed to operate with a minimum of two people. 
Price does not include: flight tickets, visa fees, any items of a personal nature, additional expenses resulting from the delay or extension of a trip due to weather, political disputes, sickness or other causes beyond our reasonable control. Tipping your driver and guide at the end of the trip is normal, but entirely at your discretion. If you are traveling solo and would like to share accommodations, we will match you with a roommate of the same gender if one is available. If you prefer a private room, a private room upgrade fee is charged. 

RESERVATIONS
To make a reservation, call us at 00421 918 630 630 or use a form in contact us or form for each tour. A 25% deposit of tour price per person is required to confirm your booking. We accept Visa, Mastercard and American Express. A reservation application is included with the brochure or we can send you one by mail or email. You may book the trip by phone to assure your space but please mail or fax the signed application. Upon booking, you will receive a confirmation packet which will include: a detailed trip itinerary, information on preparing for your journey, insurance brochure application, and ID card with your local contacts. Your final trip briefing and hotel contact list will be sent out approximately three weeks prior to departure.

PAYMENT SCHEDULE, CANCELLATIONS and REFUNDS
Deposit: Individuals: To secure your reservation we require 25% of the total amount. Group: group deposit is 50% of the total amount.  
Final payment: Final balance: 75% on the 1st day of your arrival. Group: 50% on the 1st day of your arrival.

10% of the deposit price if the contract is cancelled more than 60 days before the tour,
50% of the deposit price if the contract is cancelled btw 60 to 30 days before the tour, 
100% of the deposit price if the contract is cancelled less than 30 days before the tour.

TRIP CANCELLATON INSURANCE
For your protection, we highly recommend that you purchase Trip Cancellation Insurance at the time of booking. We recommend Travelex. Cost varies according to your trip package. 

CANCELLED TRIPS
Our tours are guaranteed with a minimum of two people. Best Slovakia Tours reserves the right to cancel any trip due to inadequate sign ups, which makes the trip economically unfeasible to operate. Notification will be given at least 60 days prior to departure. A full refund will be given or you may choose to transfer to another tour. We have never cancelled a tour that had at least two people booked, however a supplement fee applies if the group size is less than the minimum listed for the tour price quote.  

ITINERARY
Although it is our intention to follow the final printed itinerary, on occasion, it may be necessary to adjust the sequence of activities or hotels due to unforeseen circumstances beyond our control such as weather, airline schedule change, political disturbances, road detours or changes in hotel management or rennovation work. Should adjustments be necesary we do our best to provide substitutions that are similar to the original itinerary.

BOOKING CONFIRMATION
Once your deposit is received, we will mail a trip booking confirmation packet with information to prepare for your journey including travel insurance, visa requirements, packing suggestions and general information about visiting your destination. FINAL TOUR DOCUMENTS A final trip packet will be mailed approximately 30 days prior to departure. This will include a final itinerary, hotel contact list, our in-country contact numbers and any final reminders.

LIMITATION OF LIABILITY
Best Slovakia Tours, its owners, agents and affiliated companies act only as agents for hotels, suppliers of travel services and assume no liability in connection with the operation or hotel which may be used for services to Best Slovakia Tours trip members. Best Slovakia Tours and its operators and agents will assume no liability for injury, damage, loss, accident, delay, irregularity or additional costs resulting directly or indirectly from any of the following causes: weather, failure of any means of transportation to adhere to schedules, quarantines, strikes, civil disturbances, theft, government regulations, or changes in transport and lodging beyond our reasonable control. Best Slovakia Tours reserves the right at any time, either prior to or after departure, to, in its good-faith discretion, change or reprice any tour, including but not limited to the right to alter or omit any part of the itinerary, to substitute hotels or leaders, or change any means of conveyance without notice and without allowance of refund, with the liability of increased costs – if any – to be borne by trip members. Best Slovakia Tours reserves the right to change any itinerary at any time when it is deemed advisory for the safety of the group or to comply with government restrictions. We have never had to drastically change an itinerary in our 4 years of operation. On rare occasion minor logistical changes are needed due to changes in conditions.  

ASSUMPTION OF RISK AND RELEASE OF LIABILITY
Client acknowledges the risk and hazards of travel. By signing the reservation form, client accepts responsibility for his/her own welfare and waive future claims against Best Slovakia Tours for liability to the maximum extent permitted by law. Client understands that Best Slovakia Tours contracts with a network of operators around the world through affiliate tour operators. These third party service providers are deemed qualified and experienced to the best of Best Slovakia Tours’ knowledge. Client understands, however, that Best Slovakia Tours is unable to fully supervise or guarantee the performance of such third parties. Therefore client fully releases and holds harmless Best Slovakia Tours from any and all liability for all their acts or omissions. Client agrees that this Assumption of Risk and Release of Liability statement shall be legally binding upon client, all minors under the age of 21 traveling with the client, client’s heirs, successors, and legal representatives. Client further agrees to fully indemnify Best Slovakia Tours from all and any liabilities to the maximum extent permitted by law and for all its costs, expenses, damages, etc (including attorney’s fees) arising from or attributable to any claims or actions arising from client’s travel with Best Slovakia Tours and which claims or actions are specifically released by client.

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Phone: International 00421 918 630 630 Slovakia 0918 630 630