FAQ

Some of your questions you might find here.
Some not, therefore feel free to write us or call us.

What is bestslovakiatours.com?
Bestslovakiatours.com is the online booking site and trading name of Best Slovakia Tours s.r.o., whose registered office is at Bohrova 7, 851 01 Bratislava, Slovakia.

Best Slovakia Tours is a locally operated and recognized tour operator specialising in incoming tourism and is fully licensed as such by the Slovak government.

Is Bestslovakiatours.com a secure site?
Bestslovakiatours.com provides all the security customers need.

How do I know it's safe to pay online?
We use a local bank in Slovakia called Tatra Banka for bank wire transfers. Tatra Bank, info here.
We use PayPal for all online payments. PayPal info here. It is easy to use, fast, reliable & safe.

Do I have any financial protection?
Monies paid to us are held in a separate account until after your booked event, which provides you with financial security in the very unlikely event of our insolvency.

Where is Best Slovakia Tours, s.r.o. located?
Best Slovakia Tours, s.r.o. is a locally operated tour operator.
Head office is at Bohrova 7, 851 01, Bratislava - in the capital of Slovakia.

Who operates the holiday arrangements on this website?
Best Slovakia Tours, s.r.o. - We have prepared for you comprehensive itineraries for day trips, tours in Slovakia and neighboring countries.
Our team of professionals will prepare a tailor-made trip for you, using our experiences & knowledge. Our prices are competitive & best possible concerns of high level of quality.

Do you offer discounts for children?
Best Slovakia Tours, s.r.o. offers children’s discounts for most tourist services published on this site. Please check our discounts here.

How do I contact Best Slovakia Tours?
Best Slovakia Tours, s.r.o. aims to answer all e-mails within 12 hours. The address is contact@bestslovakiatours.com. You can also call our customer support line to talk to one of our travel consultants +421 905 643 240.

What time is Best Slovakia Tours, s.r.o. open?
Monday - Friday: 9:00-18:00
We offer a 24-hour help line for our customers on tours or using our limousine service.
Hotline +421 918 630 630.

When do I receive the vouchers?
Best Slovakia Tours s.r.o. sends travel documents via email within 1-2 working days after we have received the deposit payment.

How can I make a reservation for a selected tour?
Book on-line or send us an e-mail with your details. For tours with regular departures we require 30% deposit of the full amount. After the payment your tour is booked & secured.

We consider your reservation completed after we have received 30% deposit paid securely on-line. The outstanding balance will be paid by credit card or in cash on your arrival.

What is the cancellation policy?
20% of the total tour price if the Contract is cancelled more than 61 days before the tour,

 30% of the total tour price if the Contract is cancelled btw 60 - 51 days before the tour,

50% of the total tour price if the Contract is cancelled btw 51 to 41 days before the tour,

 80% of the total tour price if the Contract is cancelled btw 40 to 31 days before the tour,
100% of the total tour price if the Contract is cancelled less than 30 days before the tour.


 If, for any reason, Best Slovakia Tours cancels the tour, your money will be fully refunded.

When is the best time to travel to Slovakia?
You can travel to Slovakia year round. Pick the season best suited to your taste and needs. As you head to the mountains ( Central Slovakia ) the climate becomes cooler.

June, July, August are great months for hiking tours.

September is great for City tour and is not overcrowded with tourists.

Winter season starts from December to February, where there are good skiing conditions in the mountains.
Generally, the most popular time to travel is from May through October. Summers are warm, but not extremely hot.

What kind of clothing should I bring?
The weather is comfortable in the summer, but can get quite chilly in the mountains. Bring casual clothes, some warmer items if your tour takes place in March, mid-April or in the second half of September. Be sure to have good walking boots if your tour involves hiking and consider some decent smart clothes if the tour involves classical music concert or ballet.
Best of Slovakia Tours and Hiking Tours also trekking shoes, warm waterproof clothing, backpack, raincoat.

How many people can book a tour around Slovakia or a weekend trip to Bratislava?
We can arrange a weekend city break for 1 person to a group of 40+ for our weekend breaks in Bratislava.
For our Slovakian tours we normally have to 8 – 15 people to keep it more personal, but if you are a larger group then it would be no problem for us to have up to 40+ people.

Will I be travelling with people from other countries?
We arrange tours for travellers coming to Slovakia from the whole world therefore it is quite typical to find different nationalities on any one regular tour, such Best Slovakia tours. You make new friendship with guests from Australia, America, Canada, New Zealand, Europe..etc.
Please Note: Tailor-made tours are made only for you & your relatives. No other persons take place on such a trip.

What language is used during your tours?
All tours are scheduled in English.
We appreciate mixed groups which create interesting multicultural atmosphere.
We are able to organize private tours in German, French, Spanish, Italian and on request and in advance, practically in any foreign language.
On a tailor-made tour - we can give you English/German & Spanish spoken driver-guide-translator.

What is included in our tour price?
Except of tailor-made tours where everything will be specified separately,
- accommodation in single or double/twin rooms in the best available hotels,
- breakfast,
- English-speaking escort guide for the whole duration of the trip,
- transfers with limousines Mercedes Benz E class, Skoda Superb Combi,
- minivans Mercedes Viano, VW Caravelle,
- buses Mercedes Benz Sprinter for up to 20 people,
- luxurious buses for a large group, professional, experienced drivers,
- local specialized guides (depends on specific tours),
- entrance tickets for cultural events, historical buildings
- information leaflet (printed details about each trip for your future reference)

What is not included in the price?
- transport to/from Slovakia (we can assist you if needed),

- health insurance,
- travel and luggage insurance portage,
- visa costs,
- tips (subject to your satisfaction),
- items of a personal nature such as telephone calls, laundry,
- mini-bar, room service etc.

What if I have any special dietary requirements?
When you book on-line or via e-mail please make sure you tell us in advance. We will accommodate these special needs if the information is provided to us.

What kind of electricity do you have in Slovakia?
Electricity in Slovakia is 230volts, 50 Hz AC.
You will need an European plug adapter (with round pins) to plug your appliance into the electric socket.

Do you handle a group travel?
Yes. Please call our office with group travel inquiries.
We will assist you with booking and of course give you the possible price.
Group leaders always receive travel benefits ! Call us on +421 918 630 630.

Do you offer a travel insurance with your package?
No, please make sure you have a complete travel insurance before traveling

Is Best Slovakia Tours insured against insolvency?
It is a mandatory insurance for all travel agencies pursuant to the Act No. 281/2001 Coll. Best Slovakia Tours, s.r.o. is a fully insured travel agency and tour operator.

Insurance company:
UNIQA, Lazaretska 15, 820 07 Bratislava, Slovakia

Certificate# 8100019410

Any questions ?
We are glad and ready to help you.

Feel free to write us on contact@bestslovakiatours.com
Call us on +421918630630 (Peter) Last Updated on 2 December 2016